Tag Archives: product

Four Effective Ways to Resolve Customer Complaints

Sometimes things are out of your control. The weather, the postal service, or just plain bad luck delays your shipments. Employee disorganization or a system error leaves someone’s support request unanswered. Whatever the situation may be, the bottom line is this: to the customer, you are responsible for both the problem and a potential solution. How do you go beyond satisfaction and delight the disappointed customer? By following these simple steps:

1. Make Them Feel Heard – this seems obvious, but the real problem comes from the customer receiving a cursory, apologetic email followed by nothing. If your customer says there’s something wrong with the product, make contact with them. Spend a few minutes on the phone or a few emails back and forth getting at the heart of the product malfunction and helping the customer feel understood. Following that, make realistic pledges to fix and/or improve the product. This makes customers feel like they are part of the solution. After making the pledged improvements, send an email their way to let them know it’s been taken care of.

2. Make Their Time Worthwhile – most of the time, the rapidity at which you address a complaint is worth more than the manner in which you address it. The customer has something to say, and no one wants to be ignored! Don’t allow more than one day to go by without responding to emails, phone calls, or “comments” on your business site. If you can respond in less than a day, even better.

3. Make it a Fair Deal – this is how you can help the customer feel like you heard their problem: give them what they lost. If the issue was a late gift shipment, refund their shipping cost—don’t ask for their input on product quality. If the product was faulty, replace it—don’t just give them a discount on their next order. If the customer has been ignored by support reps, give them all the time in the world—don’t just answer their question. Do what makes sense, because this is what really solves the problem.

4. Make it Better with a Little Extra – after you’ve made it fair, then make it better. You can easily do this without breaking the bank. Simply provide them with an extra percentage off their next purchase. Or give them a $10 giftcard. You could even send the customer a coupon code for free shipping on their next order. The little things matter.

No matter what the situation, if you make the customer feel heard, worthwhile, and fairly dealt with, your little extra at the end will delight them. The cost of obtaining new customers is far above that of retaining repeat clients, so be responsible—for both the problem and the solution.

"5 Ninja Secrets For Success"- How To Make Money Online Fast From Your Online Home Business

How to make money online fast from your online home business. This is the thought on the minds of all new and struggling online entrepreneurs. Actually, one fact that I know is that you can’t make fast money online unless you have correct marketing strategies that work. Then you act on them every day. I know it is not easy starting a new online home business. It is also painful when you are struggling in your online home business. I have been through both situations and I know what they mean. Therefore you must learn the ‘Exact blue print the world leaders in home business training and development use to turn new and struggling network marketers into 6 & 7 figures earning entrepreneur’. Below are just 5 of the many “Ninja Success Secrets” that you must use in your online home business. That is, if you want to make fast money online.

1. Have A Simple Landing Page: One secret most marketers don’t know is that their advertisement, articles, blog posts etc have already done the convincing for them. That is why prospects clicked their links. There is no need to create complex landing pages because you want to convince a prospect who has already read your advertisement. When you do so you create doubt in the minds of potential leads. They will be wandering whether they are on the right page. Learn this, simple landing pages have more leads and conversion rate than ‘space-science’ landing pages. When you set this right then I assure you that you’ll make fast money online.

2. Find Common Ground With Your Prospects/Leads/Applicants: Did you know that people who share similar interests /stories relate quicker and better than those who don’t? Ask your leads questions regarding their decision to sign-up. Then listen to their stories and in the process pick out certain interest you share together. Use this to relate with your leads. People will do business with you if they can relate with you.

3. Always Sell Success In Your Online Marketing Campaigns: You see, people buy the end result of your product or services. Whether it is online marketing education, health products and so on. Always try as early as possible,in your advertisement, to convey one message to readers. That is, the end result that customers will enjoy after using your product or service. Don’t waste time explaining the chemical components of your product. Most people want to know how to make money online fast from their online home business, they don’t have time for irrelevant stories.

4. Always Connect With Your Leads Through Phone Calls: Nothing is more powerful in leads conversion than calling your leads. You must call your leads within 30-60 minutes after they sign-up. You know, calling your leads ASAP makes them feel important. Your call is merely to create rapport with them. What happens next? That feeling changes to excitement and motivation. The chances of leads converting into sales are higher when they are first contacted on phone.

5. Bribe For The Sales: Actually when I say ‘bribe’ I mean to offer bonuses that prospects cannot reject. This is what I call ‘give some and take some’. When you offer the right bonuses to the right people at the right time you’ll get the right result. Read more detailed “Ninja Secrets For Success” that will show you how to make money online fast in your online home business. You can even download the whole ebook at the link below. You are going to love it!